Refund policy

At Tulpar Training Club, we want you to feel confident in every piece you purchase. If your item isn’t the right fit, we’re happy to help you find the right size.

Store Credit & Exchanges

We offer store credit for eligible returns requested within 14 days of delivery. Store credit may be used toward another size, color, or available product.

Direct exchanges are subject to product availability. If your preferred size is available, we’ll do our best to help you exchange your item.

Original shipping fees are non-refundable, except where required by law.

Return Requirements

To qualify for store credit, items must:

Be returned within 14 days of delivery.

Be unworn, unwashed, and unaltered.

Be free of stains, odors, makeup, and other signs of use.

Have all original tags and packaging, where applicable.

Items that do not meet these requirements may be ineligible for return.

Return Shipping

Customers are responsible for return shipping costs for size changes and other eligible returns.

If an item arrives defective or we send the wrong item, please contact us so we can arrange an appropriate resolution.

Final-Sale Items

Items clearly marked as final sale at the time of purchase are not eligible for store credit or exchanges for change of mind or sizing issues, subject to applicable consumer-protection laws.

How to Request a Return

Please contact Tulpar Training Club within 14 days of delivery with your order number and the reason for your request. We’ll provide instructions for the return process.

Important Notice

This policy does not limit any consumer rights or remedies that cannot legally be excluded. Defective, damaged, or incorrectly described products will be handled in accordance with applicable law.

 

Thank you for supporting Tulpar Training Club.